1. Return Terms
- We have a strict No Return Policy for most items. Please make sure to select your size carefully and review product details and model images before purchasing.
- Only select items marked with Free Returns on the product page are eligible for returns.
2. Return Eligibility
- Eligible return items must be returned within 14 days of delivery.
- Items must be unworn, unused, and in their original condition with all tags attached.
- Returns are accepted only for exchanges or store credit; refunds are not provided.
- Items marked as Final Sale cannot be returned or exchanged.
3. Reasons for Return
- Returns are accepted only for eligible items due to wrong size, wrong product, or defects. Please contact us immediately if your product is damaged or incorrect.
4. Return Process
- To initiate a return for eligible items, please contact our customer service at [ prettywinkattire@gmail.com ] within 14 days of receiving your order.
- Include your order number, item details, and reason for the return in your message.
- We will provide instructions for returning the item. Please use a secure shipping method as you are responsible for the return shipping cost unless the item was defective or incorrect.
5. Refund Process
- We do not offer cash refunds.
- For eligible returns, you will receive an exchange or store credit once the returned item is received and inspected.
- If the returned item is damaged, a deduction between 15% and 35% may be applied to the store credit or exchange value, depending on the damage.
- Please allow up to 14 business days for the processing of exchanges or store credits after we receive the returned item.
6. Shipping and Lost Items
- We ship via UPS and the Postal Office, reliable and secure carriers.
- Please ensure your shipping address is correct, as we are not responsible for lost or misplaced packages due to incorrect addresses.
7. Contact Information
If you have questions or need assistance, please reach out to us at:
Email: [ Prettywinkattire@gmail.com ]